Where we ship
All of Europe, including non-EU countries such as Norway, Iceland, Switzerland, the United Kingdom, Serbia and Montenegro. Outside Europe we ship to the USA, Canada, Australia, New Zealand, Japan, Israel and South Africa.
We currently do not ship to Russia, Belarus, Ukraine, the rest of Asia, the rest of Africa or South America.
Duties and taxes
For the whole EU, Norway, the USA, Canada, Australia and New Zealand we pay the duties and taxes ourselves — your parcel arrives at your door with nothing extra to pay.
For all other destinations, customs duties and local taxes are payable by the buyer on arrival. For the United Kingdom, adaptive clothing is in principle VAT exempt, but there is no dedicated customs code for these products, so in practice the charge is usually collected at the border and has to be reclaimed from HMRC afterwards.
Dispatch and delivery
Orders are dispatched within 5 working days unless the product page states otherwise. Delivery time then depends on the destination country, the carrier and the delivery method you choose. In exceptional cases, such as pre-sale items, we reserve the right to dispatch within up to 45 calendar days, and we will always tell you beforehand.
We deliver with parcel lockers or courier services. Shipping costs are calculated at checkout, before you confirm the order.
Returns and exchanges
We do not provide return labels, and return shipping is paid by the buyer. If you would like a different size, we offer one free exchange per order. If you are unsure about sizing, fit or any detail of the product, contact us before ordering — we will help you choose the right option.